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Old 10-04-2019, 06:24 AM   #9
Biggd
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Join Date: Nov 2016
Location: Waltham Ma./Meredith NH
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They are all the same. When you call and threaten to disconnect or change companies they offer you a token discount. The only way to keep cost low is to change every two years after your contract is up which is a PITA.
They go by analytics and they know that more people will just pay the higher price than switch.
After you disconnect they hound you to change back with offers that they wouldn't give you when you were a regular customer.
I don't get it, I was always taught that it was easier to keep existing customers than to sign up new ones but maybe the analytics say otherwise. It's always about which position makes them the most money.
Until they have a flood of disconnects things won't change.
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