Quote:
Originally Posted by John Mercier
We aren't the ones that actually honor the warranty... it is Dewalt. I tagged and sent the customer's saw to the service center... they determined that it couldn't be safely entered back into duty... and sent back a new one. . . . Lowes would take your saw... transfer it to their service center... and then send an email to the store to replace with a new one.
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What I was trying to say is that some larger retailers will replace a defective item even well past the warranty date without making you go through the warranty process. I've had that experience twice---with a Craftsman mower from Sears and a Toro leaf blower from Home Depot. Walked in with an aggravating problem and walked out with a new machine. I didn't even have a receipt in either case. Of course, you need to have a good reason and be able to make your case persuasively. The mower had a known defective motor that was replaced in the next model and the blower lasted 2 years at 5 hours per year.