Quote:
Originally Posted by TCC
Your attitude is refreshing, and when I have a concern with a business I'm more than happy to work with them to resolve the issue. I love to see businesses succeed. When a business is constantly trying to improve, they generally succeed and everyone benefits.
Unfortunately, not all business owners share your philosophy. Using auto repair facilities as an example, some shops, especially those that aren't particularly competent or, worse yet, dishonest, don't want to deal with customer concerns. That was my experience with the first auto shop I used after moving to NH. They were really nice when they were selling me tires, batteries, and doing state inspections. When a repair went wrong, however, and I tried to negotiate with the owner the guy unloaded on me.
In my opinion, posting bad reviews for businesses like that provides a valuable service to the community.
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I agree but the younger customers today are quick to post first instead of confronting the business owner with their complaint.
I had one customer give me a bad review because I changed her oil and forgot to reset her oil reminder light because it wasn't on at the time, not all cars have them. A few weeks later it came up on her dash that she need an oil change. So she wrote a review saying I never changed her oil and ripped her off by charging her for an oil change. All she had to do was call me or come by and I could have reset the light in seconds. An honest mistake didn't mean that I ripped her off.
Also, if one of my employees does something stupid, I'm the owner and it's my job to make it right.