Quote:
Originally Posted by Biggd
My wife and I went out to dinner with another couple last summer in the Boston suburbs. I always have cash on me and the other couple always pays with credit. We usually make the night of it so we occupy the table for a few hours and we leave a good tip of 25% because of it.
This particular night I could tell the waiter wasn't pleased because his table wasn't turning over. We got the bill and the couple we were with demanded to pay so I left the tip in cash in the middle of the table. When the waiter came back and saw there was no tip added on the credit card tab he lit into us for not leaving a tip and occupying the table all night.
I reached to the middle of the table and grabbed the tip I had left in cash and told him "for that outburst you're not getting this" and we walked out. We've never been back to that establishment.
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I would've fired this waiter .
I train my staff to understand that some people may come to a restaurant in a hurry and others may be joining friends or family they haven't seen in a very long time which may lead to an extended visit. We are in the business to accommodate both and therefore need to recognize who is who. I discourage our staff from looking at an individual tip. I encourage them instead to look at the end of the month total and ask them self if it was worth it then.