George,
Despite some of the responses, I'm sure I'm not alone in expressing appreciation for you reaching out here and trying to make things better.
With some, you couldn't win whatever you do. If you didn't respond here, the management of the Inn would be accused of being uncaring and disconnected. When you reach out, you are accused of being uncaring, corporate, and disconnected.
I'm sure it is no coincidence that several have noticed an improvement in service since your arrival. But you obviously have a long way to go to repair the reputation of the past few years. As has been mentioned, there is a lot of feedback here already. Read it carefully and you'll have a good start on the needed actions
Good luck
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