Quote:
Originally Posted by baygo
How about this scenario; A restaurant gets a call on Wednesday for a table at 7 o'clock Saturday night. The restaurant pencils in the reservation. A customer without a reservation shows up as a walk-in at 6:15 on Saturday night. The only empty table in the house is the one being held for the people who reserved it at 7 PM. What would you suggest a restaurant and do?
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Very easy.
Host/Hostess is honest with the customer.
Tell them the open table has a party coming in at 7:00 and if they would like the table they need to be out by 7 and that you will do everything in your power to expedite their food coming out. Let the customer decide if they simply want to eat or if they wanted to be there for a while.
Don't say you can have the table but you have to eat fast, give them some background.
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