Quote:
Originally Posted by garysanfran
After signing up through Direct TV I had to go to the AT&T store in Concord to have them replace my phone's chip. When I got there they had no way of pulling up my Direct TV order, so they set me up with a "new account"...i.e. no "bundled deal"...a stand-alone account.
When I got my first bill, I called, complained, spoke to a "supervisor" and was told there is no "bundled deal"...Huh?
Now, this morning, I've lost my connection twice. Had to re-boot twice. Yesterday, I gave up trying to watch the Superbowl on my laptop and had to turn on my TV. Frequently I get a glitch when the screen freezes and then repeats itself with the last two seconds of broadcast. I wonder if I can still get one of those rented rotary dial phones? The average age of an AT&T employee must be well over 100 by now.
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All these cable and internet companies are the same. As long as everything is going good there's no issue but as soon as there's a problem you have to spend hours on the phone trying to get it fixed. I think they do it purposely so you just give up and stop bothering them because they got your money and your signature on the contract already.
