Quote:
Originally Posted by Cleaningbykara
I know Brian very well, and we discussed this last night as he was shocked that what seemed like another happy customer had called and was now complaining about a price that he himself approved and within a half hour went and paid. There were 5 large trees added to the scope of work as well as moving a hot tub from the back of the house up and over. Brian is very fair and has a great crew, so its disheartening to see this kind of review with one side of the story and not listing all the facts. I would hope people reading this review would understand that people can have different ideas of what they think should happen but I don't think that Brian and Greenleaf should be excluded from any future business because of one situation especially when he has told me about so many happy customers and repeat business.
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I agree with the OP, the issues raised at the 11th hour should have been spotted and addressed in the estimate. It sounds like a classic bait and switch. What was the OP supposed to do, put it out to rebid the day before the work was supposed to be done? If the contractor had estimated the job properly, there's probably a good chance he would not have been awarded the contract. A 40% increase is not cool.