Tough to "thank" a responder when I don't spend many waking hours on the forum or online ...I just logged back on to this forum after several days.
I do appreciate that the owner reads and acknowledges what customers say. No business is immune to slip ups. But that will not change our prior negative experiences. Will we give them a shot again? Probably.
And GTO I am sure you failed to read my prior posts over the years as many were positive. Believe it or not. And I even "thanked" people. I am not some retired curmudgeon who surfs the forum looking to pick apart places of business.
I have at least 15 years before that day comes.
Susan