Quote:
Originally Posted by garysanfran
Went to place them on "vacation hold" for about $15/month while away.
Met all these requirements and was told they can't do it (they did it last year) because they are getting an "error message".
I kicked this up as high as I could with no satisfaction and no explanation...
My choice...
Pay $197 for 6 months or cancel the service.
Good riddance AT&T and go to hell!
|
So basically, you threw a hissy fit because there was a (perhaps temporary) computer glitch. You were not accepting anything but INSTANT GRATIFICATION, hence the comment that you "kicked it up as high as you could"
Did you also berating the Tier I, Tier II empoyees along the way? Because they could not give you instant satisfaction? "Let me speak to your supervisor!"
I do not work in any type of phone support nor do I work for a company that requires it. I just find it disgusting when people throw a fit over stupid things like this.
Take a breath, go for a walk, have a nap.... Let them get back to you in a day or two. I have always found that they pro-rate everything to benefit the customer rather than the company.
As far at the " Good riddance AT&T and go to hell! " comment..... They may very well feel the same
