One final note. I established a Gmail account and changed my Outlook Express and Thunderbird SMTP servers to use gmail's SMTP server for outgoing emails. That works just fine. So much for TWC's assertion that the problem is on my end. I'll just migrate my email contacts over to the gmail account over time.
I can't really blame the TWC people who man the phones for their inability to resolve my problem. I can't expect real software talent to be assigned to dealing with customers, some of whom may just have to be told to plug in the computer and turn it on first. I think the blame may be on support policy that doesn't provide the up front people the information they need to give good answers. Then again it may be that the email software used by TWC is outsourced to another party, who may be swamped with efforts to correct problems for all sorts of problems TWC or other providers have.
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