Safe Mode
I had this happen to me and you can't access anything other then the prompt for money. Bummer!
I had my local computer tech talk me thru powering up into safe mode then running your malware/virous programs.
1) Boot/powerup computer and press F8 constantly until Safe windoe appears.
2) Use arrow keys to select Safe with Network.
3) Once window icons appear select you virous/malware and update them then run them.
It worked for me about 4yrs ago. Hope it works for you
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