Quote:
Originally Posted by Cleaningbykara
I know Brian very well, and we discussed this last night as he was shocked that what seemed like another happy customer had called and was now complaining about a price that he himself approved and within a half hour went and paid. There were 5 large trees added to the scope of work as well as moving a hot tub from the back of the house up and over. Brian is very fair and has a great crew, so its disheartening to see this kind of review with one side of the story and not listing all the facts. I would hope people reading this review would understand that people can have different ideas of what they think should happen but I don't think that Brian and Greenleaf should be excluded from any future business because of one situation especially when he has told me about so many happy customers and repeat business.
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The biggest issue is he looked at the project before it even started and have me an estimate. Then the day before all of a sudden on a walk thru all these other trees popped up and needed to be removed to get the crane in. This should have been discussed ahead of time. Yes I paid the bill asap I wasn't happy then and the homeowners that I represent aren't happy at all. I'm especially sorry about this however it should have been handled more professional.
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