Quote:
Originally Posted by baygo
An element I don't see any of the Harvard business professor addressing is impact of the restaurant's position with social media. Opening a new restaurant today has the new challenge of climbing the standings. If I were a buyer, the first thing I would look at is what the restaurant's yelp, trip advisor, Google, and Facebook ratings and standings are. I know from experience that even with a less than idle location, heavy traffic comes to those that are on the top of these list. How much is that traffic worth?
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I find that people post to social media more often when they have a problem with a single experience or when the restaurant does not suit their (lifestyle)?
JMO, but people tend to post complaints about businesses more often that positive comments.
When was the last time that (you, we, or anyone) went on vacation in another State and posted something positive about a restaurant you visited? It would have to be amazing I am sure.
Sites like Yelp or trip advisor (or this one) are no different.
Just look at the negative reviews from people that have never visited this restaurant because they do not want to pay more than $1 for a cheese burger.
Should this be a negative review on Yelp, Trip Advisor et al.? I bet for a new restaurant with little to no reviews this restaurant will fall short of positivity when entered into a Google search.....
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