Wolfeboro Inn
When the Wolfeboro Inn re-opened following an extensive renovation they were bashed pretty heavily on the Forum, and, rightfully so, their service was terrible, their food was marginal, and worst of all, they seemed to do nothing about it. They did change chefs, but that didn't help, they changed beverage managers and that didn't help, but what they didn't change was management.
I spoke with the Inn manager several times and apparently it was like water off a duck's back. I suggested that she make a regular habit of reading this site and seeing what people were saying, some of the comments were very precise, almost to the point that you could use the comments to formulate a plan to cure the problem. Then there was a long period of quiet about the Inn, until recently, when it was brought up again. Guess what ? - a re-run of the past, poor service, poor food, and lack of management.
They deserve to fail. Unfortunately, the Inn is a big player in Wolfeboro and there is a mutual need to do well. What is it about management that they do not understand? Let's hope that they start 2011 with a new attitude and a new level of managerial energy. Why wait till 2011, start TODAY.
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