Quote:
Originally Posted by riverat
Hi, I am not a big fan of giving out negative feedback but last night we ordered from Anthony's Pizza at the Alton Circle Store for 2 Sicilian Meatlovers Pizzas, we have ordered them in the past. The first time we ordered them shortly after they openned they were great and cooked just right. The next time a couple months later we picked up another one and took it home to find it burnt so bad on the bottom you could not eat it. So last night we(us and another couple) called to order and specifically asked them to make sure it was not burnt on the bottom as our last one was. The girls ran down and picked up the pizzas and they were both burned dark brown to black and not edible. Returning them only got a response that "that is the way a Sicilian Pizza is supposed to be" and we disagreed and ended up paying 17.00 each for burnt Pizza.
Sorry if this does not seem justified to rant about but we were not happy.
Edit: We received a call from the owner or manager of Anthony's this morning and he said after looking at the crust of our returned pizzas he said our complaint was justified and refunded our money. He said the employee overcooked them. So please excuse my above rant, I guess I jumped the gun.
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That was very decent of the owner. You had a right to be angry. In a former business my family owned we often had trouble with our help (we could not be there 24/7) so I understand how that goes
Good for the owner though
I'm happy it worked out for you guys.
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