After reading this thread and it's responses I can't pick a side...I suppose I am on the fence! I applaud Karen for posting here on the forum and addressing concerns in a professional manner, yet I also agree with SAMeredith and others who elaborate on his initial point. I am totally stuck on the fence here. I was really hoping that someone would address the posts being made here. I would also like to say to Karen that she is certainly making a good move in becoming a member of this forum and taking the posts about her establishment seriously with the exception of the few....well...what do you call them?

They are far and few between. I made many improvements to my business using the remarks made on this forum. Along with that I made new friends, gained new customers, and the best part was being given a second chance from some once disgruntled customers. My advice to Karen from a former restaraunteur is to visit this forum as often as possible, interact with posters, appreciate their comments, and use it as a valuauble and
free tool to improve your business! Good luck! Welcome to the winni forum