Service at O's
We went there once over the winter and had a mixed experience. We had booked a reservation online for 2 and when we arrived were promptyl scolded by the hostess (who we later found out was the interim manager) because they had recently changed their reservations policy to a 4 person minimum.... as if it was our fault that they accepted our reservation. That interaction put a dark cloud over what was a otherwise very nice meal.
I"m not sure if we will be back because of the poor customer service. Not wanting to make a scene and further dampen the evening we didn't discuss the rudeness at the time even though it bothered us thruout the meal. My girlfriend did email them the following Monday with no response to our concerns over how we were treated. In this economy one would think customer experience would be a top priority in a upscale restaurant. Apparently the manager needs a few lessons.
Just my $.02
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