We love K&Bs!
For the record, I've never thought Karen was "cranky". If you get a chance to talk with her, you'll find her very personable with a great sense of humor (usually self deprecating

). If you want good Italian food without pretension, go them a try.
There is a public lot behind the building if you can't find on street parking.
And now for the gratuitous disclaimer: I'm not related to the food industry, I just like to go out to eat.