Quote:
Originally Posted by kjbathe
That was the right answer. Clearly, you "get it" -- impressive in this day and age. Well done!
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I agree. Well done. The goodwill will not cost anything, if anything it could bring in additional revenue.
There are 2 scenarios.
1. The person comes in with a previously issued voucher, and is told no, it will not be honored. The group is likely to play anyway, but the person holding the voucher is not feeling warm and fuzzy, regardless of who issued the voucher. Not warm and fuzzy=may not return. May not return=lost revenue.
2. The person comes in with a previously issued voucher, and is told yes we will honor that voucher. The group plays, and leaves warm and fuzzy. Warm and fuzzy=likely to return and spend $$. Not to mention the person that had the voucher has a couple bucks extra in his/her pocket, and could spend it on something else offered (ice cream?) there.
You made the right choice IMHO. Good job.
