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Old 03-07-2007, 05:29 PM   #57
jrc
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Join Date: Apr 2004
Location: NH
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A missed opportunity.

If I had a customer in distress (melting ice cream is a minor distress ) I would try to win them over rather than shun them.

So instead of having a customer that only used one of my services, I would show them how great it would be to use all my services. Then they would go around teling stories about how I helped them out of a jam, instead of how I let them down.

But not everyone runs their business like that. It's their business so it's their choice.
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