As someone affiliated with the store I can tell you that ACE software will only Identify an eligible item for the rewards if it is in their distribution to our store. Items we buy outside of ACE distribution won’t let us use the rewards against the purchase. However our policy is to override it and give the discount thru managers validation. Obviously this did not happen and has been addressed going forward. If you would like to bring the rewards back next time you are in, I will make sure you are refunded. Dave
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