Brand?
When I reboot my desktop, the Dell logo comes up, but it is very old and I doubt there are many original Dell parts remaining. I have a local computer company that does my maintenance, replacing parts as needed. When I'm really stuck, I call and they log into my machine, work their magic remotely and we char while the machine is upgrading. My printer scanner fax copier is a Brother. Pretty good, but I figure life expectancy on these things is five years regardless of brand.
My son, as a student, worked for Support.com, Staples' help desk. I learned from him that, while a customer was explaining a problem, he was typing the issue into a Google search. Then he would read the fix back. That worked well for me until Google went more than about three steps and then I got lost changing between the two sites. Anyway, there's probably a local shop that can help if you're beyond the Best Buy Geek Squad range.
Many public libraries know volunteers locally, or have staff that can help. there are probably folks in your local seniors club who have resources (grandchildren) who are knowledgeable.
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