Quote:
Originally Posted by codeman671
I have an ongoing issue with them regarding LVP flooring. We purchased almost 5000 square feet of a high-end brand with a lifetime warranty for our home. We have had some issues with the material. The first time it happened they were able to replace the affected pieces. Now it is happening again, and they are telling us the product has been discontinued and replaced with a wider plank, and we would have to rip out another room and use that material to repair the bad area while replacing it with the new wider product. This leaves is with a mismatched room. We purposely used the same material throughout as we didn't want a home with mixed products and went with it because of the warranty and Middleton's promises. Keep in mind this is within a 2-year timeframe. The product distributor even came out to inspect and found no issues with the use, the humidity in the home, cleaning products used, or anything else that can be pinned back on us.
What kind of lifetime is this? How many people will experience the same problem? The manufacturer has lots of blame, but Middleton sold it and warrantied it and their solution is not great. Also there have been multiple attempts to push blame back on us.
My other issue was with a countertop install, their subcontractor drilled an extra soap dispenser hole in a 14' quartz countertop, plus we have marks on the top from the vacuum system used to pull the seams together that cannot be removed. No follow up after multiple attempts. We ended up putting in a second soap dispenser to fill the hole, and the squares are still visible. I think they didn't clean it well enough before sealing.
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unfortunetly at your expense (sorry) this is a prime example of staying in your wheel house. Middleton shouldn't be offering installations that WRONG. honestly with 20+ years i always buy my lvp at Lowes. leave 3/8" gap around the room and game over. Smart core and Perrgo are still offering great products. Another example of this being so wrong like Middletons part is take a look at the landscapers around here doing remodels and building. WRONG AGAIN i personally know of a project that happening on West Point that a landscape company is doing and the homeowner is bull****. long and short stay in your wheel house. Greed and big egos will not last. sorry for your experience.