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Steveo · 11-02-2006, 10:24 AM

Not that we need to hear more about Metrocast but I need to vent!!!

I just called Metrocast to turn off my seasonal service. I got the infamous initial recording with the options. I picked option #1 being the seasonal turn off option. Then I waited… I must not have a life but I really wanted to see how long it would go. After 30 minutes I started to email local Metrocast every 5 minutes with how long I was on hold. I also emailed the parent company Harron Communications with my complaint. After 1 hour of listening to their god awful commercials on the hold line the phone starting ringing on their end. I thought finally someone is going to pick up…but no, after 2 dozen rings where did it send me – back to the initial voice message - unbelievable. So I picked option #2 this time thinking they will respond faster to someone wanting new service. After 5 minutes on hold it started ringing so I thought I found the trick…but no, it went back to the main recording again. I picked option #1 again. After 1½ hours on hold I finally couldn’t take it anymore so I hung up, sent them an email stated that “they had won and beat me” I then sent and email to CEO (Jeff Cohen) of Harron Communications.

Don’t know if any of this will do any good but I like I said I needed to vent.

11-02-2006, 10:24 AM	#29
Steveo Senior Member Join Date: Apr 2004 Posts: 523 Thanks: 47 Thanked 123 Times in 63 Posts	Another horror story about Metrocast Not that we need to hear more about Metrocast but I need to vent!!! I just called Metrocast to turn off my seasonal service. I got the infamous initial recording with the options. I picked option #1 being the seasonal turn off option. Then I waited… I must not have a life but I really wanted to see how long it would go. After 30 minutes I started to email local Metrocast every 5 minutes with how long I was on hold. I also emailed the parent company Harron Communications with my complaint. After 1 hour of listening to their god awful commercials on the hold line the phone starting ringing on their end. I thought finally someone is going to pick up…but no, after 2 dozen rings where did it send me – back to the initial voice message - unbelievable. So I picked option #2 this time thinking they will respond faster to someone wanting new service. After 5 minutes on hold it started ringing so I thought I found the trick…but no, it went back to the main recording again. I picked option #1 again. After 1½ hours on hold I finally couldn’t take it anymore so I hung up, sent them an email stated that *“they had won and beat me”* I then sent and email to CEO (Jeff Cohen) of Harron Communications. Don’t know if any of this will do any good but I like I said I needed to vent.