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Originally Posted by Weekend Pundit
Yeah, Adelphia Cable is/was worse. That's why they were bought out.
Fortunately I haven't had problems with Metrocast that others have had. Then, on the other hand, Metrocast is a customer of ours and maybe that has something to do with it. Then again, maybe not.
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I agree. We used to have a condo. in Merrimack. I was an IT mgr. for Lockheed Martin. I had quite a bit of network experience and called Adelphia for service on my Internet connection one day. It's a pretty funny story.
The first tech. walked in and, having done my own trouble shooting I said, "It's my personal cable modem." Tech's answer, "Oh, no! Cable modems never fail. It can't be that!" (Read on...)
After they did
not test my modem, but rewired most of the condo building I was living in, changed out the router in the building, and even did something to the outside transformer. Surprise! My Internet connection was still not working. About 15 techs later they said, "Geese, it must be your cable modem!" Duh!!! But then, I'm a female and how could I possibly know what I was talking about? They changed the modem and my connection returned. And no, I did not say, "I told you so." I just smiled at how much wasted man hours and money they spent. 'Course that translates into my fees eventually, but the insanity of it was worth biting my tongue.
Then, when we gave up the condo, they continued to charge us for about a week after the new owner took over. I disputed it and refused to pay for the week. Even though they reimbursed me eventually, they refused to take the collections tag off my credit report. I'm stuck with it to this day, if you can believe it! Yeah, Adelphia is the worst; may they
not rest in so much peace.
I've found, if you get the right people, after a while Metrocast can be cooperative. I don't know if it's a change in the country's view on females, technology, or what, but I've actually had a few of them listen to me, amazingly enough, when I've told them, "I've already done this, that, and the other test, and here's what I believe the problem to be." It takes some manipulating of the system, but at least there is hope.
The bottom line is there is still no competition in our basic utilities. You want cable in Alton; you get Metrocast. The end. Only when competition is allowed will we get any improvement.