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EllyPoinster · 10-16-2006, 06:51 AM

After two years as a seasonal broadband customer (I move my work-at-home office to my cottage for the summer) I called Metrocast in June to reconnect. They told me that my seasonal account records had been deleted and service was disconnected at the pole. I would have to wait for a re-installation and - get this - pay another installation charge. Plus, it would be a full week before the tech could come out, basically putting me out of business in the interim.

Union Communications (formerly Union Telephone) bailed me out. They had a tech out the next morning to install a DSL line. The internet speed test tells me the service is slower than broadband but in actual use, frankly I can't tell.

Next year, if I call in the morning, Union promises to have me up and running the same day.

10-16-2006, 06:51 AM	#4
EllyPoinster Senior Member Join Date: Nov 2005 Posts: 160 Thanks: 13 Thanked 25 Times in 20 Posts	More Metrocast Woe After two years as a seasonal broadband customer (I move my work-at-home office to my cottage for the summer) I called Metrocast in June to reconnect. They told me that my seasonal account records had been deleted and service was disconnected at the pole. I would have to wait for a re-installation and - get this - pay another installation charge. Plus, it would be a full week before the tech could come out, basically putting me out of business in the interim. Union Communications (formerly Union Telephone) bailed me out. They had a tech out the next morning to install a DSL line. The internet speed test tells me the service is slower than broadband but in actual use, frankly I can't tell. Next year, if I call in the morning, Union promises to have me up and running the same day.