What Happens After You Complain?
We ate out last Sunday for our daughter's birthday. One member in our group had a less than satisfactory dining experience - her steak was way undercooked. She was reluctant to send her steak back for fear that the "unspeakable" would happen to it before being returned. She did complain but opted for a full refund. Needless to say, she won't be returning to that restaurant. The motto is, get it right the first time and every time thereafter.
__________________
Lake Winni - The only place I want to be during the summer. 
|