FWIW, here are some points to consider:
Why would any poster be reasonably miffed and not likely to return after entering a restaurant before the opening time and being informed of that by the staff? You might try a watch.
In the second instance, why on earth would a waitress think it was a classy solution to set up a confrontation between the patrons and the chef? How is that going to end well?
If the poster thinks his/her kids haven't heard thr word "sh#%," he/she is delusional.
The manager should have taken a deep breath before retorting to the complaining poster; however, from his point of view, he did try to satisfy the customer by discounting the bill and thought he had succeeded, only to find he'd been blasted on social media, anyway. Didn't seem very honest to him, and it probably wasn't.
The anonymity of social media seems to bring out the worst in people,IMO.
I am impressed that the new Sandy Point puts prices on the menu. It would seem like an obvious thing, but Nolan's hedged and called things " market price." These new folks seem more "stand up" to me, just based on that.
Mac
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