My tub is going on 18 years now. I have replaced the motor/pump twice. (Two water connections, 1 electrical) It takes minutes. Really, this is a simple job. I've forgot to drain a line once and had it freeze when I drained the tub while we were away for the winter (poor design if you ask me). Re-plumbed it myself and added a 2nd drain plug.
If you end up going the DIY route, I work cheap :-)
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