Our internet has been out on Bear since Sunday, this same issue has happened to us the past three years. The problem we have with Metrocast is they will only come out on Thursday and that typically is a day when we are not there.
We know the problem is with a relay on one of the poles and it fills with water, I don't know why they can't fix it right, the same line guy has come out for three years and we get the same pitch.
If we don't get the same customer service as everyone else why do we pay the same fees...you can only complain so much, it falls on deaf ears with the techs you get on the phone.
Anyways, that is my frustration.
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