We bought spinach at Hannaford last week. It was old, and didn't look great, but it was passable and we needed it for a cooked dish we were making, so we bought 3 bags instead of 2, figuring we could just pick through it. The cashier looked at the spinach as she was ringing it up. She also noted that it was not in top condition and pointed it out to us. When we told her that those were the 3 best bags they had, and that we would pick though, she said she would only charge us for one bag.
A couple of weeks ago I was in there looking for a quart of heavy cream. All I could find was half pints. A manager was passing by and I asked him if he could check the cooler to see if any quarts were there but not displayed. He came back and apologized for not having anything but the half pints, and gave me a coupon for $2.00 off my purchase that day for the inconvenience.
So, I think it's fair to say that they truly understand the principles and value of customer service!
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