[upthesaukee]

...is when the server comes to our table the first time, tell me your first name, and tell me that you are new and still learning. The server gets a whole bunch of latitude with me when they let me know they are new.

I also agree that management can certainly provide a little more presence by stopping by their tables and checking to make sure that all is going well. The manager can easily shortstop a problem, turning a negative into a positive quickly.