Quote:
Originally Posted by Winnigirl
Calling a lawyer is a ridiculous and frivolous suggestion. The first poster should have addressed their issues directly with management whether that day in person or with a phone call or email. If given the opportunity to right the situation, I would think management would have been happy to turn your experience around. Seems a bit unfair to call them out publicly without first seeking other alternatives.
That said, I believe Woodlands management had no business publicly embarrassing their employee by calling her out by name. If you think she needs more training, then pull her aside PRIVATELY and let her know. You don't throw her under the bus on the internet. Shouldn't management's role be to lead by example, teach and promote respect for both staff and customers alike?
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Yup, training a server does take some time, and it is always at the expense of the customer. How else can they get trained. I'm certain that they would have loved to have a full staff of fully trained professional waitstaff, but on a busy holiday, when staffing is tight at best, something's gonna give sometimes. I'm sure they did their best and expressed aplology for your experience.
Maybe the name of the server shouldn't have been mentioned, but the suggestion that she call a lawyer is over the top for sure.
We have not yet been to Woodland's but we have heard really good things about it. It is on our bucket list for this season.
We will be sure to ask for Karissa when we go,