Calling a lawyer is a ridiculous and frivolous suggestion. The first poster should have addressed their issues directly with management whether that day in person or with a phone call or email. If given the opportunity to right the situation, I would think management would have been happy to turn your experience around. Seems a bit unfair to call them out publicly without first seeking other alternatives.
That said, I believe Woodlands management had no business publicly embarrassing their employee by calling her out by name. If you think she needs more training, then pull her aside PRIVATELY and let her know. You don't throw her under the bus on the internet. Shouldn't management's role be to lead by example, teach and promote respect for both staff and customers alike?
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