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As the owners of Kellerhaus, we would like to respond to the concerns posted by Kitty B. The furnace at Kellerhaus is 30 years old and has recently been running at half capacity. It is a complicated steam system and it services the entire building. We have been working with a heating contractor who said replacing it in the dead of winter should be avoided if possible since the building would be without heat for over a week while a new unit is ordered/ installed. The heat IS working (albeit inefficiently) and we do have hot water. Since the furnace is functioning at less than full capacity, we added supplemental heaters to make the building more comfortable during the cold snap. It is true that Sunday during the Nemo blizzard (Kellerhaus was closed Saturday) the furnace was not working. We unfortunately were stuck out of town due to the storm. The furnace WAS back in operation when we returned the next day (late Monday). The senior staff members in charge of Kellerhaus during our absence were asked to use their judgement on whether to open or close the store based on the weather conditions while we were out of town. In hindsight we should have included any issues with the heat but, again, the Sunday heat/hot water breakdown was unforseen. Since the current unit is still working, albeit not as good as one would like, and it provides heat and needed hot water we will have it replaced as soon as we can. In the meantime the short term solution is working to the satisfaction of our employees and guests.