I had a really bad experience with a piano moving company that broke the front legs off, knocked big chunks of veneer off, and even at one point stepped on the keys of the upright player piano.
The two large guys stopped at one point, trying to explain the situation, and said, "Look, I don't know how to say this, but it's different getting it up the stairs than going down.... it's an angle thing, you know?"
I had the owner of the company come out and assess things, and had him bring a furniture refinisher. Since the plan was to rebuild/refinish the piano, an hour of instruction from a professional refinisher made me much less upset..
All said, I learned a couple things.... the first was do things myself whenever possible, and the second was if they seem incompetent -- call them off right away before they make things worse.
[the whole point of hiring the company was to make sure I didn't damage any of my friends' backs, nor my own...]
This was a piano-specific moving outfit in the Nashua area in 1999. Googling them, they seem to be out of business... not surprised about that.
Best of luck.
Andrew
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