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Old 06-25-2012, 07:45 PM   #77
Anchor Management
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Join Date: Jun 2012
Location: Merrimack, NH
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Red face Not 100% honest

Well folks i have already replied to Ryan's post and for some reason the post didn't get posted. Maybe because the webmaster decided this thread is getting a bit out of hand. Either way I really just wanted to say that when our boat was being worked on we didn't feel anything was done out of courtesy, if something wasn't under warranty then in my opinion the marina should have said so, that is their job. We were never looking to get anything for free, we just wanted our boat to work, it was new to us. We had spent nearly 20,000.00 on it of course we wanted it to run smoothly. We had no idea they had made the decision last year to not service us any longer. Ryan claims there were a series of events that had my husband kicked out, we would love to know what those were. I can tell you that we never texted any dock boys last year. Why would we need to? We were still under contract and still using the marina. And as for the mechanic that he is referring to, we called him to see if he would like a side job, and that was after they refused to service us and at the suggestion of a mutual friend. I didn't think that would be a crime in the boating world... Turns out we the engine was stalling because the idle was too low. I'm surprised they didn't catch that last fall. We turned the idle up and the engine been running just fine ever since.

Guys, just remember there are always two sides to every story, I respect Ryan for trying to keep up the image of WM. That is his job. The only reason for my post was to share my experience. This within itself has been quite the experience, funny to see how some of you react. I am a business owner myself and I always try to remember that the customer is always right, at least that's always kept my clients happy.

I hope this post will get posted, it will be my last one.
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