[WinniMarine]

Fellow Posters,

Sorry it took so long to get back to this post, it's been crazy busy and I have made myself take some time off during the week to spend with my wife and 3 boys...

We made the decision last fall to no longer service Anchor Management's boat but upheld our obligations to the boat this spring. There was a series of events that led to that decision but ultimately the husband got himself kicked out of the marina. It wasn't until afterwards that they offered to pay for things but at that point it was too late. We felt this decision was in the best interest of both parties. We believe in respect and reason and that just wasn't the case here towards us. Trust me, we don't like turning away any business and this was the only customer last year that we decided to turn away and I still think it was a good decision.

Last fall the boat was brought in for a running issue that they thought was warranty. This was done after we decided to no longer service their boat but we still took it in and looked at the problem. The boat was stalling under 2,000 rpm. We started with a full Tune-up and Adjusted Timing. We then completely re-built the carburetor and found fuel that had gelled in the bowl and filter causing the low speed jet to run lean. A fuel issue is not covered under warranty but we took care of it anyways just for customer service and to not make the situation any worse. When I talked to Alecs this spring she told me that we had done warranty work that was still not right and I told her that if that was the case we would take care of it. I looked up the work order from last fall and found that not to be the case and they are most likely having a fuel problem again. The Ethanol Fuels are just no good and can cause many different running issues. It wasn't Ed said no, it was the fact that we fixed their boat last fall at no charge as a courtesy and this spring we are sticking with our decision to no longer service their boat. We did take the boat in this spring and replace the rear bimini bow because that had been damaged by us and we owed that to them.

The customer has also been texting one of employees asking him to work on the boat on the side which isn't right just as they were texting one of our dock boys last fall asking to get back in. It's best to keep our employees out of it; this was a decision by management.

We service hundreds and hundreds of boats a year and do our best. Everyone in my family loves boating and we want as many happy boaters on the water as possible. We have a great group of employees that we treat very well and in turn expect them to provide great service. We are here daily and oversee the marina. We can't make everyone happy no matter how hard we try. We look at every situation and make an educated decision on what to do. We do care and we try extremely hard but some customers are unreasonable...

Ryan Crawford
Winnisquam Marine