Quote:
Originally Posted by SAMIAM
Just noticed your post Sunset and wanted to address some of your comments. We definitely have not cut any portions......I'm guessing that my new "point of sales" system might have printed out a small instead of large order because it was served on smaller plate.In any case,I promise to check that out and fix it the minute I get back (on vacation right now) although it sounds like you have warmer weather than we do.
We very much appreciate the heads up........we might never know about problems
without a little constructive criticism
As far as business goes,we are down just a few % points from last year due losing our snowmobilers,so things are pretty much normal.
The Bob House is a great place....many of our customers go back and forth and many of my crew love to hang out there, also.They are quite different than we are......they have a full bar and more relaxed dining...we are more of a comfort food kind of place and I think we compliment each other rather than compete.
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Samiam:
Thank you for your thoughtful and business like response. As noted in my earlier post, we love you guys and the VK has been a part of our NH Home for almost 30 years. Your food has always been consistently outstanding, the service exceptional and the excitement and fun of going to the Vk is a key componment of our time at Winni.
I have never once offered an opinion about your prices as I always have felt you folks do a bang-up job on the value proposition..........mine was merely an observation and as noted, we pull and continue to pull for you. You may be correct on the size ordered as well......perhaps it was my fault!
I will make sure I ask for the large size on my next visit to be certain I haven't created too much of an issue. If I erred, I will acknowledge and respectfully post immediately!!
Again, thanks for the kind and thoughtful response; as an owner operator, I wish everyone was as proactive and non-defensive about observations for improvement, especially from their customers. We sincerely hope your trafiic/customer counts go up by 10% or more this year, I know we'll be there!!!
Best regards