Quote:
Originally Posted by sa meredith
NO NO NO...take my meal back, a please deliver it when it is ready. And please, pay attention next time.
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I actually dislike when someone takes back my entire meal because it was the wrong side, wrong dish, etc.. I personally prefer that the server leave the food so I can at least start eating and then replace the item that was incorrect. I like my food hot and fresh and don't want it sitting around after it's ready and others in my party have received their food. I recently ordered a panini on white bread that arrived on toasted texas toast and after arguing about what I had ordered and being told panini is not a type of bread (duh - that is why I asked for it on white bread!) they proceeded to take my wrong order and press it for just long enough that one side of one piece of bread had a line on it and put it back on the table. Needless to say I ate the eggs out of the soggy toasted barely pressed sandwich and haven't returned to the place. In this case it would have been nice if they could have left my bowl of beans and re-made the sandwich correctly on correct bread.
What drove me nuts about this I made it very clear I wanted it panini style and ordered it under the panini section. The server never admitted that I had in fact ordered a panini nor did she apologize in any form for writing down order wrong or for putting my food back down on the table asking "if there was a problem!" For me rude servers followed by the disappearing server are much more of a concern than time for a dish to come out.
However, I do prefer to be notified in advance that there will be a longer wait for a particular item. That way if I'm starving or in a rush I can make an informed decision before placing my order. If many or all dishes will take awhile I would recommend including soup or salad as a starter for those dishes and/or serving complimentary bread, crackers, etc. for people to snack on while they wait.