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Belmont Resident · 02-25-2011, 08:10 AM

It is good to hear HK is trying to change their image. We however have not had good experiences with them.
We own 3 snowmobiles, 3 ATV’s and a KLR 650 motorcycle, none of these have been purchased from HK or will ever see their dealerships. They tend to treat those with money differently than us average Joes. We cannot afford to pay the 90 and hour labor rate with a service department that has gone down hill since the early 2000’s.
Their customer service we feel is terrible (unless you have money) with the owner and his son in law being the worst. Maybe that’s why they shipped him to the Tilton store.
Around Laconia you still see the occasional truck sporting HK sells lemons and I still here the reports of service gone bad.
If they are trying to change their image great, but they have a long way to go before they gain the trust of those of us who live in this area. There are a lot of people who used to swear by them back in the day when Dennis and Rick used to be a part of their team.
Also HK does not own a monopoly in this area, there are many other dealerships within a 50 mile radius, not to mention the local repair shops which are usually 25 or more cheaper on labor rates.
Laconia Motorbike is an absolute pleasure to deal with, charges a reasonable rate and although he might not have the same turn around because he is a one man show, I deal with him full knowing this ahead of time.
Funny I didn't notice any local residents giving praise.
Good luck in your dealings with them.

02-25-2011, 08:10 AM	#23
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	hazelnut It is good to hear HK is trying to change their image. We however have not had good experiences with them. We own 3 snowmobiles, 3 ATV’s and a KLR 650 motorcycle, none of these have been purchased from HK or will ever see their dealerships. They tend to treat those with money differently than us average Joes. We cannot afford to pay the 90 and hour labor rate with a service department that has gone down hill since the early 2000’s. Their customer service we feel is terrible (unless you have money) with the owner and his son in law being the worst. Maybe that’s why they shipped him to the Tilton store. Around Laconia you still see the occasional truck sporting HK sells lemons and I still here the reports of service gone bad. If they are trying to change their image great, but they have a long way to go before they gain the trust of those of us who live in this area. There are a lot of people who used to swear by them back in the day when Dennis and Rick used to be a part of their team. Also HK does not own a monopoly in this area, there are many other dealerships within a 50 mile radius, not to mention the local repair shops which are usually 25 or more cheaper on labor rates. Laconia Motorbike is an absolute pleasure to deal with, charges a reasonable rate and although he might not have the same turn around because he is a one man show, I deal with him full knowing this ahead of time. Funny I didn't notice any local residents giving praise. Good luck in your dealings with them.