Avoid it!
I don't have any first hand experiences, but based on stories from several different people, I would say avoid Fays at all costs. Merrill Fay can be downright "unpleasant" and infuriating. A close friend had a run in with him after using their ramp. He had told them to park their truck/trailer in a certain spot, which they did. At some point during the day, someone moved their truck and trailer. With a forklift. The 2 month old truck had damage to the undercarriage and exhaust. Of course it was denied violently with a near altercation on the dock. It went to court and Fays ended up paying nothing.
Just my opinion, but this was not the first time I have heard about something like this there.
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