[ghfromaltonbay]

This past April I got a bad batch of gas at Cumberland Farms and my car died the following afternoon after going approx. 40 miles. My dashboard lit up with every symbol imaginable. The car is a 2010 Malibu which at the time had only 7500 miles on it. My car was towed on Saturday evening to Cantin Chevrolet to be serviced on Monday. On Sunday I happened to drive by the Cumberland Farms station using a borrowed vehicle from my good friends and saw 3 Petroleum services trucks working on the tanks and the station was shut down. I stopped in the store and told the assistant manager about my car and he almost threw me out of the store insisting it was an "electrical problem". I spoke with the men working outside and they told me the truth - they got a bad batch of gas on Friday afternoon and the station closed down by 9 pm. Unfortunately I bought gas at 7:15 and still had my receipt. I was so furious that I emailed the Laconia Citizen to tell my story. I was sure I wasn't the only customer who got the bad gas on Friday evening. Attached below is the article that appeared that Tuesday in the Citizen. On Monday I got the car back from Cantin and the service dept. also gave me a sample of the bad gas as proof. I returned to Cumbies and the Manager himself was there. He could not have been nicer. He took a copy of the Cantin bill and filled out a claim form which he forwarded to Corp. headquarters. The next day (Tues.) when I returned to NJ I got a call from headquarters, and a check for the full amount of the repairs ($280) was in my mailbox the following Monday along with a $25 gift card.


Motorist gets a case of bad gas
Laconia:

By GAIL OBER
gober@citizen.com


Tuesday, April 20, 2010
A poorly mixed batch of gasoline delivered to a Weirs gas station caused a headache for a New Jersey woman who, not realizing the problem, pumped some of the fuel into her new car.

Gail H. said she stopped by the Weir Beach Cumberland Farms store around 7 p.m. last Friday. She said she and at least two other motorists noticed the gas pumps were working very slowly so, after getting a little less than a gallon, she topped off her tank at another gas station.

She said she began having engine problems shortly thereafter and brought her car to Cantin Chevrolet.

Service Manager Steve Hurst said her "check engine" light was on and his repair was to remove the gas tank, empty it and clean the gas lines.

"Hopefully, the gas filter stopped whatever it was," Hurst said. "Whatever it was, we cleaned it."

Cumberland Farms spokeswoman Carin Warner confirmed Monday that there was a delivery of bad gasoline and, by 7:30 p.m. Friday the store manager had shut down all of the gas pumps and notified headquarters.

She said the company emptied all of the underground tanks, cleaned all of the lines and filters and reopened for gasoline service Sunday evening around 7:30 p.m.

Warner said anyone who pumped gas into their cars late Friday afternoon and thinks they are having problems should bring the repair receipts to the manager of the Weirs Cumberland Farm Store who will forward them to corporate headquarters for reimbursement.

"We absolutely want to make this right," Warner said.

"We care deeply about the quality of gas we deliver and, as soon as we realized there was a problem, we acted immediately," she said.

Ms. H. said she brought her receipts and a sample of the gas Cantin's took from her tank to the manager. She added that, as of Monday afternoon, her car was running fine.

It's now 6 months later and the car is still running fine thanks to Cantin's repair.