Quote:
Originally Posted by Skipper of the Sea Que
16 years ago when the Sea Que was new a problem developed after 2 hours of use. Four Winns factory told me to contact Melvin Village Marina as this problem was covered by warranty. The Four Winns Dealer on the Lake, Melvin Village Marina asked where I bought my boat and then rudely refused to discuss the problem or make any recommendations. I tried 4 times even talking with various managers and no luck. Melvin Village Marina would NOT provide service or warranty work for me. When I was boat shopping they bragged about their factory trained service department but they didn't have the boat I wanted (and I didn't want a bowrider that they were trying to sell me).
I called Winnisquam Marine as they are also an authorized Four Winns dealer and they were wonderful. They had a technician meet me first thing in the morning at the Glendale docks with a trailer in case my boat needed to be pulled out of the water and brought to their facility.
My problem was diagnosed and the boat working with a "band aid" in less than 15 minutes. No need to haul the boat out but they were ready to do so. They came the next day to replace a part but that part only worked for a few hours before it failed and the problem returned. They had told me how to work around it (remove the sensor). Long story short, they worked with the factory for weeks and finally determined that there was a faulty batch of sensors used for that system and I was not the only one with this problem. Winnisquam Marine stayed on top of the situation and was very pro-active.
I can't thank Winnisquam Marine enough for saving my vacation 16 years ago and sticking with me until the problem was finally resolved. Meanwhile Melvin Village Marina  ... (I have to censor myself here but you can guess how I feel about a dealership that treated me rudely and refused to even discuss my problem let alone do any warranty work for me).
Winnisquam Marine earned my respect and my business. 
Bottom line is that Winnisquam Marine will take care of getting you out of the water for service if it is necessary for your Crownline. |
I had the same experience you did with Melvin Village a few years ago. I was surprised to say the least at how I was treated. I don't care if they are the only Four Winns dealer on the lake, would never buy a Four Winns from them just souly because of their attitude. All my business went to Winnisquam. When I purchased my Four Winns from Winnisquam(have purchased 3 different Four Winns boats 21ft, 24ft, and last was a 31ft.) the few issues I did have with my four Winns boats, Winnisquam would always come to the lake to service our boats, no questions asked. I guess that'w why Winnisquam Marine is New England's leading Four Winns dealer.