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Originally Posted by tummyman
Just got my bill from Time Warner in Moultonborough... along with notice of new rates effective 1/1/2010. I am just plain MAD. Costs going up 14.3% for LOUSY service on my package of TV and Internet only. They recently cut off all Boston channels for news and have a poor mix of other channels. In this economy, it is pure outright business rape of all residents with a percent increase like this. And the Moultonborough Board of Selectmen have no control. It is time for Moultonborough to send a message to Time Warner that there will be outright competition as soon as the current disgraceful contract expires. To show you what competition does, in MA I get all three services..phone/TV/Cable for less than $100/month....with NH Time Warner it is $147. Figures out to be 50% more........ Time for NHEC to strongly consider getting into the business of Cable/Internet....it is something that publicly owned electric utilities provide elsewhere in the US and they own the poles.
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First off, if your service or reception is lousy, you should be calling their customer service department and reporting the issue. The cable companies are required to ensure that the signal reaching your house meets certain signal strength and picture quality parameters. They are not required to compensate for old/crappy cable, amps, splitters, etc that you may have inside the house affecting the signal.
If you are experiencing service interruptions, you should be filing for outage credits, and requesting that they repair the cable/equipment feeding your house.
In many situations, the cable companies are basically "middlemen". For a portion of the channels they provide THEY pay a fee to the provider. It is possible that the premium content providers (ESPN, etc.) are responsible for at least a portion of the rate increases.
How do you expect the town to send them a message that there will be competition? You most likely barely have enough subscribers to support 1 cable operator. I doubt a second operator is going to come along and invest millions in overbuilding the network so that they can get 1/2 of an unprofitable market.