Bank of NH Debit Cards

[Slickcraft]

We went to check out at the Tilton Market Basket on Friday and both of our BNH debit cards were "rejected". We were told that Market Basket had installed new card readers a week ago and BNH cards were a problem. None to happy I paid with a credit card.

I talked to BNH yesterday, this is a known problem at MB and at Shaws. The card data is not read properly by the new termnals so the transaction was rejected by the store, not by BNH. BNH will issue new cards very soon however there is an interim work around (that the MB cashier did not tell us about). Swipe the card from the bottom up or have the cashier key in your card number manually.

I also talked to the MB store manager yesterday and he apologized for a communications break down. All of the cashiers were supposed to have known about the problem and the work around.

BTW, our BNH debit cards work fine at Hannaford and at an ATM.

[Doobs41378]

So we will all be getting new BNH cards due to this problem? We put it on the credit card for the points plus if there is fraud its easier to deal with the CC company then waiting for them to put the money back into your account.

[Slickcraft]

So we will all be getting new BNH cards due to this problem? We put it on the credit card for the points plus if there is fraud its easier to deal with the CC company then waiting for them to put the money back into your account.

I believe that the new cards will have an embedded chip, this problem likely speed-ed up a planned upgrade.

[Doobs41378]

I believe that the new cards will have an embedded chip, this problem likely speed-ed up a planned upgrade.

Great, thanks for the heads up.

[TheProfessor]

Many places do not take my MVSB debit card.
This is the original debit card (No MC or Visa attached).

The original debit cards had no attachment to Visa or MasterCard.

[Doobs41378]

Many places do not take my MVSB debit card.
This is the original debit card (No MC or Visa attached).

The original debit cards had no attachment to Visa or MasterCard.

You still have a debit card that is not attached to a MasterCard or Visa? What protections do you have if it is compromised?

[Reilly]

Why ?? Credit gives points for whatever

[Orion]

Why ?? Credit gives points for whatever

I agree. I never use debit, and very rarely cash. I got over $900 cash back last year on my credit cards. 5% at grocery stores, 3% on gas, and 1% everywhere else.

[BroadHopper]

My credit union will cross from MasterCard to Visa and back depending on who offer the most value. My debit/credit card gives points whether you use it as a debit or credit. Difference is being if you use it as a credit it has the same fraud protection as a credit card. Debit does not.

I carry a Platinum credit card for travel. I not only get points I get trip cancellation insurance, a year extended warrantee on most new purchases, price protection and auto rental coverage. As well as a 60 day grace period.

Both cards offer at no fees. Gotta love the credit unions!

[tis]

Has anybody heard anything about this. A business can no longer accept use of a credit card from a phone call because of the chip. Apparently if the chip is not used there is no protection?

[Flylady]

Not true. I have used my card over the phone several times. They do request the security code on the back of the card. However my guess is any business may decide not to accept credit cards over the phone....it depends on their experience.

[tis]

But this is new since the chip has been used, Flylady. Lots of businesses are just starting to use the chip. I hope you are right though!

[Water Camper]

Has anybody heard anything about this. A business can no longer accept use of a credit card from a phone call because of the chip. Apparently if the chip is not used there is no protection?

I have used my new cards with the chip to pay bills over the phone with no issue. Let me say this is with businesses that I regularly do business ie; my marina.

Hope this helps,
Bill

[jeffk]

I would think that many businesses do so much business by phone that not accepting a card without a chip would not be possible. They would lose too much business. Beyond that, it is pointless to forego business business because of security concerns. Phone credit uses don't have the problem the chip was designed to fight.

A card with a chip blocks a very specific problem, crooks skimming the information from your magnetic strip and then cloning your card. The chip allows a unique transaction code to be generated so even if the skimmers captured the data it would be useless for the next transaction so a cloned card wouldn't work.

The chip would add NO extra security on a call because there is no way for crooks to skim the data from the strip in the first place.

It is up to merchants whether to upgrade to support the chip but if they don't, THEY accept the risk of fraud liability. If they upgrade to the chip, the card company accepts the risk of fraud liability (as they had in the past). Since updating to the chip credit card companies have seen roughly 50% drops in counterfeit fraud.

So far, our chip enabled cards work fine on the phone or over the internet.

That of course doesn't mean that a business can't decide not to accept credit cards for other reasons.

[tis]

That's good to hear. Our business also does a lot of over the phone business using a card but we have been told we shouldn't do it with the new chips. I think I need to find more about it but what you said Jeff, makes sense. I think that the issue is just what you said, if we don't insert the chip, they will not cover any fraud.

[jeffk]

And, as far as I understand it, that fraud liability issue is ONLY for store sales, not phone sales, since the issue only exists at a store where skimmers could get access to your card.

I am going by what I have read from several sources and I'm sure there is a lot of confusion about the specifics.

[tis]

Great, thanks for the info, Jeff.

[upthesaukee]

When I worked for a large retail company, if we did not swipe the credit card at the store level, there was no fraud protection if the card turned out to be fraudulent. Keying in the credit card number manually required a manager override. We did see our share of declined cards, and it was an extremely rare occasion to have a manager override the decline. Likewise, we would not take a card over the phone, and would give the customer the call center toll free number.

Not sure how the call center handled this type of security. All this was before the cards with chips embedded.

I would have to guess that if in keying in the number, if it was declined, the center would ask if they wanted to use a different card.

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