Glendale Marine

ishoot308 · 02-28-2008, 07:48 PM

Hi All;

New to the forum, and wanted to say hello and ask a question at the same time...

I was curious if anyone here stores their boat at Glendale Marine and utilizes their valet service?? If so, what has your experience been??

Thanks and looking forward to being a productive member to this forum.

ishoot308 · 05-21-2009, 08:47 AM

I put up the previous post in February of 2008. I should have known by the lack of response that something was up.

I am not one to publicly bash any local establishment. As a matter of fact I often refrain even if I have had a bad experience as everyone is entitled to a bad day or two.

Well I found out first hand what continual incompetence and terrible service is the hard way. It has been nothing but a nightmare for my wife and I since last February when we purchased a boat there and utilized their valet service and desperately tried to use their other services.

I will not state publicly what went on as it simply would use too much space. I simply do not want anyone else to go through what we have without warning. So if anyone is thinking about doing any business or service there, feel free to PM me for details of my experience. You have been warned!! I wish I had been!

BTW, we have since moved to slip at Fays and are loving life. They are great folks over there!

Dan

codeman671 · 05-21-2009, 09:00 AM

I have had my issues there as well. I am sure that you and I are not alone. It is comical to watch some of the boats being moved around with their forklift. Glad its not my boat...

klpjr77 · 05-21-2009, 11:34 AM

ISHOOT308,

Would love to hear about your bad experience, as I was debating on whether or not to go to glendale? However, in the past couple weeks doing research, I've finally decided on Fay's myself. I'm heading up tommorow, perhaps we can chat. What's the name of your boat, etc..location, I'd love to stop by.

gravy boat · 05-21-2009, 11:48 AM

I highly recommend Dave's Motorboat Shoppe, right next to Beans and Greens in Gilford on Rt. 11B. Reasonable rates and I believe he'll launch and retrieve w/some notice (we trailer our boat on our own, which is why I do not know). Great service, reasonable storage year-round. And we have been very happy with the service work he's performed as well.

GB

DAVE'S MOTORBOAT SHOPPE, LLC Rt. 11B, 229 Invervale Rd. Gilford, NH 03246. Phone: (603) 293-8847 ...
www.davesmotorboatshoppe.com

ishoot308 · 05-21-2009, 12:20 PM

Quote:

Originally Posted by klpjr77

ISHOOT308,

Would love to hear about your bad experience, as I was debating on whether or not to go to glendale? However, in the past couple weeks doing research, I've finally decided on Fay's myself. I'm heading up tommorow, perhaps we can chat. What's the name of your boat, etc..location, I'd love to stop by.

Private email sent.

Dan

Sman · 05-22-2009, 01:07 PM

I know someone that stores their boat there and likes the setup and service.

My experience is that there is really one guy that knows and does/trys to do everything and there is not enough of him to go around, he is great at what he does if he is available, if you need a place where everyone drops what they are doing for you, not sure its the place, that being said most places are too busy to get it all done right now when you need it

I store, winterize, trailer my own so I only have myself to blame if its not getting done, I know thats not possible for everyone

Weekend Pundit · 05-23-2009, 08:31 AM

...until they laid off their service manager three years ago. After that things became rather haphazard and disjointed.

I had my boat serviced there both before and after their service manager departed and the 'after' experience was not pleasant. It took them three weeks to replace the bellows on my stern drive. I had to go down there to 'explain' to them why they were going to finish the work on my boat in the next day or two (I was starting vacation at the end of that week and wasn't going to be without my boat).

Boats were being serviced in random order, meaning someone bringing their boat in today might wait a week or two (or three), while someone one bringing their boat in tomorrow would be serviced that same day.

ishoot308 · 05-25-2009, 08:37 AM

Based on the emails I received regarding this place, apparently I was far from alone in the type of treatment I received there.

It's a shame as that place could be a gold mine with the right people in charge.

Dan

TiltonBB · 05-26-2009, 06:10 AM

I am not a customer of Glendale Marine but I had an unpleasant interaction with someone from Glendale Marine last summer. I think it was the owner. I launched my boat (with my own vehicle) and when I tried to leave he had a truck and trailer parked there as well as a pontoon boat on the ground blocking the driveway. A woman in the office was finally able to contact him to move his truck.

He acted like he owned the whole area, Gilford town land included. He finally moved the truck and trailer that was blocking the public right of way, but not before a lot of needless chatter.

I would stay away from that business. No customer service skills.

02-28-2008, 07:48 PM	#1
ishoot308 Senior Member Join Date: Feb 2008 Location: Gilford, NH / Welch Island Posts: 5,930 Thanks: 2,289 Thanked 4,940 Times in 1,916 Posts	Glendale Marine Hi All; New to the forum, and wanted to say hello and ask a question at the same time... I was curious if anyone here stores their boat at Glendale Marine and utilizes their valet service?? If so, what has your experience been?? Thanks and looking forward to being a productive member to this forum.

05-21-2009, 08:47 AM	#2
ishoot308 Senior Member Join Date: Feb 2008 Location: Gilford, NH / Welch Island Posts: 5,930 Thanks: 2,289 Thanked 4,940 Times in 1,916 Posts	Live and Learn, The Hard Way! I put up the previous post in February of 2008. I should have known by the lack of response that something was up. I am not one to publicly bash any local establishment. As a matter of fact I often refrain even if I have had a bad experience as everyone is entitled to a bad day or two. Well I found out first hand what continual incompetence and terrible service is the hard way. It has been nothing but a nightmare for my wife and I since last February when we purchased a boat there and utilized their valet service and desperately tried to use their other services. I will not state publicly what went on as it simply would use too much space. I simply do not want anyone else to go through what we have without warning. So if anyone is thinking about doing any business or service there, feel free to PM me for details of my experience. You have been warned!! I wish I had been! BTW, we have since moved to slip at Fays and are loving life. They are great folks over there! Dan

05-21-2009, 11:48 AM	#5
gravy boat Senior Member Join Date: Apr 2004 Location: Gilford year round, West Alton summers Posts: 582 Thanks: 580 Thanked 194 Times in 99 Posts	Excellent Service -- Boat Storage I highly recommend Dave's Motorboat Shoppe, right next to Beans and Greens in Gilford on Rt. 11B. Reasonable rates and I believe he'll launch and retrieve w/some notice (we trailer our boat on our own, which is why I do not know). Great service, reasonable storage year-round. And we have been very happy with the service work he's performed as well. GB DAVE'S MOTORBOAT SHOPPE, LLC Rt. 11B, 229 Invervale Rd. Gilford, NH 03246. Phone: (603) 293-8847 ... www.davesmotorboatshoppe.com

05-22-2009, 01:07 PM	#7
Sman Senior Member Join Date: Apr 2005 Posts: 102 Thanks: 3 Thanked 27 Times in 8 Posts	good and bad I know someone that stores their boat there and likes the setup and service. My experience is that there is really one guy that knows and does/trys to do everything and there is not enough of him to go around, he is great at what he does if he is available, if you need a place where everyone drops what they are doing for you, not sure its the place, that being said most places are too busy to get it all done right now when you need it I store, winterize, trailer my own so I only have myself to blame if its not getting done, I know thats not possible for everyone

05-23-2009, 08:31 AM	#8
Weekend Pundit Senior Member Join Date: Mar 2006 Location: Gilford Posts: 291 Thanks: 19 Thanked 51 Times in 31 Posts	It Used To Be Pretty Good... ...until they laid off their service manager three years ago. After that things became rather haphazard and disjointed. I had my boat serviced there both before and after their service manager departed and the 'after' experience was not pleasant. It took them three weeks to replace the bellows on my stern drive. I had to go down there to 'explain' to them why they were going to finish the work on my boat in the next day or two (I was starting vacation at the end of that week and wasn't going to be without my boat). Boats were being serviced in random order, meaning someone bringing their boat in today might wait a week or two (or three), while someone one bringing their boat in tomorrow would be serviced that same day. Last edited by Weekend Pundit; 05-23-2009 at 08:33 AM. Reason: Correct a mis-spelling.

05-21-2009, 09:00 AM	#3
codeman671 Senior Member Join Date: Jan 2005 Posts: 3,360 Thanks: 210 Thanked 764 Times in 448 Posts	I have had my issues there as well. I am sure that you and I are not alone. It is comical to watch some of the boats being moved around with their forklift. Glad its not my boat...

05-21-2009, 11:34 AM	#4
klpjr77 Junior Member Join Date: Mar 2009 Location: Dracut, Ma Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	ISHOOT308, Would love to hear about your bad experience, as I was debating on whether or not to go to glendale? However, in the past couple weeks doing research, I've finally decided on Fay's myself. I'm heading up tommorow, perhaps we can chat. What's the name of your boat, etc..location, I'd love to stop by.

05-25-2009, 08:37 AM	#9
ishoot308 Senior Member Join Date: Feb 2008 Location: Gilford, NH / Welch Island Posts: 5,930 Thanks: 2,289 Thanked 4,940 Times in 1,916 Posts	Not Alone Based on the emails I received regarding this place, apparently I was far from alone in the type of treatment I received there. It's a shame as that place could be a gold mine with the right people in charge. Dan

05-26-2009, 06:10 AM	#10
TiltonBB Senior Member Join Date: Feb 2005 Location: Gilford, NH and Florida Posts: 2,897 Thanks: 644 Thanked 2,153 Times in 900 Posts	Too Rude I am not a customer of Glendale Marine but I had an unpleasant interaction with someone from Glendale Marine last summer. I think it was the owner. I launched my boat (with my own vehicle) and when I tried to leave he had a truck and trailer parked there as well as a pontoon boat on the ground blocking the driveway. A woman in the office was finally able to contact him to move his truck. He acted like he owned the whole area, Gilford town land included. He finally moved the truck and trailer that was blocking the public right of way, but not before a lot of needless chatter. I would stay away from that business. No customer service skills.