Waste Management vs. Casella's ??

Smokienorm · 06-25-2016, 10:00 PM

In Gilford (Gunstock Acres), we have been using Waste Mgt for 4 years and recently started having problems with their failure to pick up our garbage when there was some construction on our street. Their so-called customer service was useless.

We now see that Casella's also serves the area and is somewhat less expensive.

Does anyone have any comments in Casella's- good, bad, or otherwise?

Thanks in advance for any comments and/or advice.

raydoe1 · 06-26-2016, 05:55 AM

We have been with Casella for 3 or 4 years and are very satisfied. No problems and reasonable rates.

ishoot308 · 06-26-2016, 07:07 AM

We use Pinard in Gilford. They have been great! Very accommodating when we need anything.

Dan

TiltonBB · 06-29-2016, 07:28 AM

I agree about the Waste Management problems. Their customer service is the worst. I used them several times for construction projects and had their 30 yard roll offs. It took 10 minutes on the phone just to get through to a human being to have the full dumpster replaced with an empty one.

I also used them for residential pick up and their workers repeatedly left my barrels on the street, on their sides, and the lids scattered everywhere. I even sent pictures and a complaint letter to their customer service department by both email and US Mail and they claimed they never received them.

I now use Pinard and they do a good job. I would get competitive quotes since like most companies trying to sell something they will start high but you can negotiate for better pricing.

Good luck!

SIKSUKR · 06-29-2016, 09:28 AM

I also have Pinard at my commercial properties for 20 years. Nothing but good things from here.

06-25-2016, 10:00 PM	#1
Smokienorm Senior Member Join Date: Sep 2012 Posts: 92 Thanks: 6 Thanked 47 Times in 27 Posts	Waste Management vs. Casella's ?? In Gilford (Gunstock Acres), we have been using Waste Mgt for 4 years and recently started having problems with their failure to pick up our garbage when there was some construction on our street. Their so-called customer service was useless. We now see that Casella's also serves the area and is somewhat less expensive. Does anyone have any comments in Casella's- good, bad, or otherwise? Thanks in advance for any comments and/or advice.

06-26-2016, 07:07 AM	#3
ishoot308 Senior Member Join Date: Feb 2008 Location: Gilford, NH / Welch Island Posts: 5,928 Thanks: 2,285 Thanked 4,939 Times in 1,915 Posts	Pinard We use Pinard in Gilford. They have been great! Very accommodating when we need anything. Dan __________________ It's Always Sunny On Welch Island!!

06-29-2016, 07:28 AM	#4
TiltonBB Senior Member Join Date: Feb 2005 Location: Gilford, NH and Florida Posts: 2,895 Thanks: 643 Thanked 2,153 Times in 900 Posts	Waste Management NG! I agree about the Waste Management problems. Their customer service is the worst. I used them several times for construction projects and had their 30 yard roll offs. It took 10 minutes on the phone just to get through to a human being to have the full dumpster replaced with an empty one. I also used them for residential pick up and their workers repeatedly left my barrels on the street, on their sides, and the lids scattered everywhere. I even sent pictures and a complaint letter to their customer service department by both email and US Mail and they claimed they never received them. I now use Pinard and they do a good job. I would get competitive quotes since like most companies trying to sell something they will start high but you can negotiate for better pricing. Good luck!

06-29-2016, 09:28 AM	#5
SIKSUKR Senior Member Join Date: Apr 2004 Posts: 5,075 Thanks: 215 Thanked 903 Times in 509 Posts	I also have Pinard at my commercial properties for 20 years. Nothing but good things from here. __________________ SIKSUKR

06-26-2016, 05:55 AM	#2
raydoe1 Member Join Date: Jun 2010 Location: Moultonborough Posts: 48 Thanks: 27 Thanked 5 Times in 4 Posts	We have been with Casella for 3 or 4 years and are very satisfied. No problems and reasonable rates.