Quote:
Originally Posted by ericnh
I switched to Irving because they gave me 60 cent/gallon lower price than Eastern... and I use 2,500 gallons a year - $1,500 savings! Anyhow, Irving is very professional - schedule a date to come out and replace the tanks and do a house inspection prior to hooking up tanks. I call Eastern and they say they can't come out until Dec 1st to pickup the tanks (over a week). They don't show and don't call! I was traveling for a week and come back and the tanks are sitting in my driveway.... I call again, ohh sorry we can come out in 2 weeks.... I tell them that is unacceptable and they say we will pick them up tomorrow. Another trip and come home to find them still sitting in the driveway! Keep in mind that they are 60% full and probably over $500 in propane they owe me. I have my third call in and " they pick them up asap". I find it interesting how these companies can't handle normal operations...... I am sure others are having service issues as well.
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...tell them they have two business days to pick up the tanks, or you will contact the NH Consumer Protection people to make a complaint, that you will contact the Better Business Bureau, and that you will forward all this information to as many newspapers in the area as a letter to the editor.
I don't think they will want this info going any further.
